Privacy Policy
Effective Date: May 19, 2026
Vester Inc. (“Vester,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, phone calls, text messaging, and services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us.
1. Information We Collect
We may collect personal information directly from you, automatically through your use of our website, or from third-party services.
Information You Provide
We may collect:
- Name
- Email address
- Phone number
- Property or service address
- Billing information
- Service requests
- Appointment details
- Photos or documents you submit
- Communication preferences
- Information submitted through forms, chat, scheduling, or SMS
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Website usage behavior
- Cookies and tracking data
Third-Party Data Collection
We may use third-party services including:
- Google Analytics
- Meta/Facebook Pixel
- CRM and scheduling software
- Online booking tools
- Payment processors
- Call tracking providers
- SMS communication platforms
These providers may collect information in accordance with their own privacy policies.
2. How We Use Your Information
We use your information to:
- Provide pest control and termite services
- Schedule appointments and inspections
- Process payments
- Send estimates, invoices, and service notifications
- Respond to inquiries
- Improve website performance and customer experience
- Communicate regarding promotions, updates, or offers
- Send appointment reminders via phone, email, or text message
- Prevent fraud or misuse of our website
3. SMS/Text Messaging Communications
By submitting your phone number through our website, forms, scheduling tools, or by contacting us directly, you consent to receive text messages and calls from Vester Inc. related to:
- Appointment scheduling
- Appointment reminders
- Service updates
- Estimates and invoices
- Customer support
- Marketing and promotional communications
Message frequency may vary.
Message and data rates may apply depending on your mobile carrier.
You may opt out of marketing text messages at any time by replying:
- STOP to unsubscribe
- HELP for assistance
Consent to receive text messages is not required as a condition of purchase.
We do not sell or share SMS consent with third parties for marketing purposes.
4. Online Scheduling
Our website may allow customers to:
- Request appointments
- Schedule services online
- Submit service requests
- Communicate through chat or text
Information submitted through these systems may be stored by third-party scheduling and CRM providers on our behalf.
5. Sharing of Information
We do not sell your personal information.
We may share information with trusted third-party service providers who assist us in operating our business, including:
- Scheduling platforms
- Payment processors
- Marketing providers
- Customer communication tools
- Website hosting providers
- Analytics services
These parties are only permitted to use your information as necessary to provide services to Vester Inc.
We may also disclose information:
- If required by law
- To protect our legal rights
- To prevent fraud or abuse
- In connection with a business transfer, acquisition, or merger
6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to:
- Improve website functionality
- Understand visitor behavior
- Measure advertising effectiveness
- Enhance user experience
You may disable cookies through your browser settings, though some features of the website may not function properly.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.
8. California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA/CPRA), including:
- The right to know what personal information we collect
- The right to request deletion of personal information
- The right to correct inaccurate information
- The right to limit certain uses of sensitive personal information
To exercise your rights, contact us using the information below.
We will not discriminate against you for exercising your privacy rights.
9. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.
10. Children’s Privacy
Our services and website are not directed to individuals under the age of 13. We do not knowingly collect information from children.
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.
12. Contact Information
Vester Inc.
18029 Calle Ambiente Suite 500
Rancho Sante Fe, CA, 92091
San Diego, California
Phone: (858) 793-3471
Email: info@vesterpest.com
